Automating Service Calls for a Florida Hyundai Dealership
How CarDealership ai Helped Service Advisors Reclaim Time and Drive Revenue
A Florida-based Hyundai dealership partnered with CarDealership ai to modernize its service department phone operations using car dealership AI. With rising service demand and nonstop inbound calls, the dealership needed AI for car dealerships that could support service advisors without disrupting the in-store customer experience.
By deploying car dealership AI software built to augment or replace traditional BDC and service call handling, the dealership automated inbound service calls while keeping advisors focused on customers inside the service lane.
The Challenge
Across the U.S., vehicles are staying on the road longer, increasing demand for maintenance and repair services. This dealership experienced a sharp rise in inbound calls related to pricing, service availability, appointment scheduling, and follow-ups.
Service advisors faced:
- !Constant phone interruptions
- !Limited time with in-store customers
- !High call volume during peak hours
- !Missed or delayed service appointments
The dealership needed an automotive AI service solution that could act as a car dealership AI voice agent for service, without adding headcount or degrading customer experience.
The CarDealership ai Solution
The dealership implemented CarDealership ai, a voice-first AI for dealerships designed specifically for automotive service workflows. CarDealership ai was deployed as an AI receptionist for car dealerships, integrated directly into the dealership's phone system and service scheduling tools.
Customers could ask multiple questions and book service appointments in a single call, just as they would with a live advisor.
Results in Numbers
After deploying CarDealership ai car dealership AI, the service department saw measurable improvements within weeks:
By automating inbound calls, the dealership improved service throughput while allowing advisors to focus on upsells, inspections, and in-person customer relationships.
Impact on Service Operations
The deployment of CarDealership ai transformed service operations across multiple dimensions, delivering measurable improvements in customer experience, advisor productivity, scalability, and performance metrics.
Every call was answered instantly by a car dealership AI voice agent, eliminating hold times, reducing missed calls, and delivering consistent, professional service interactions.
Why This Dealership Chose CarDealership ai
The dealership selected CarDealership ai as the best AI for car dealerships focused on service automation because it offered:
True automotive dealership software AI, not generic call bots
Voice AI built specifically for service departments
Flexibility to augment or replace service BDC workflows
Seamless integration with dealership systems
Predictable costs compared to staffing a call center
"It felt like adding another service advisor on the phone. The AI handled appointments, answered questions, and supported our team without disruption."
— Service & Parts Leadership Team, Florida Hyundai Dealership
The Takeaway
This case study shows how AI for dealership management systems can transform service operations. By using car dealership AI voice assistants to automate inbound calls, dealerships can increase appointment volume, improve advisor productivity, and grow service revenue without sacrificing customer experience.
CarDealership ai enables modern dealerships to scale service operations with confidence using voice-first AI.
Learn More
Discover how car dealership AI agents can streamline your operations from answering calls to setting appointments and enhancing lead engagement. See how AI automation for car dealerships fits your sales and service teams.