Last Updated: January 5, 2025
CarDealership AI, Inc., doing business as Cardealership.ai ("Cardealership.ai," "Company," "we," "us," or "our"), respects your privacy and is committed to complying with applicable privacy, data protection, and consumer protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you access or use our websites, applications, communications platforms, call center services, and AI-powered automotive communication solutions (collectively, the "Website and Services").
This Privacy Policy applies to all information we collect or maintain about you, including personal information you provide directly through the Website and Services, information collected automatically through your interactions with the Services, information obtained from approved partners and third-party sources, information collected offline such as through phone calls, and information collected through AI-driven call handling and communication workflows. Capitalized terms not defined in this Privacy Policy are defined in our Terms of Service.
This Privacy Policy applies only to Cardealership.ai's Website and Services that link to this Privacy Policy and does not apply to third-party websites, platforms, or services that may be accessible through integrations or links.
We collect personal and business-related information that you provide to us directly, including your name, business contact details, dealership information, login credentials, billing details, communications, call recordings, messages, and any data you submit through the Services. We also collect information automatically when you interact with the Website or Services, including IP address, device identifiers, browser type, usage data, call metadata, timestamps, routing logs, and interaction analytics.
In addition, we may receive information from third-party sources such as CRM systems, DMS platforms, telephony providers, OEM-authorized partners, analytics providers, and publicly available business records. Information collected through AI-powered call handling may include call audio, transcripts, summaries, customer responses, and communication outcomes.
We use the information we collect to operate, maintain, and improve the Website and Services, to provide AI-powered voice and communication automation, to route and analyze calls, to support dealership sales and service workflows, to deliver analytics and reporting, to manage subscriptions and billing, and to communicate with you regarding product updates, support inquiries, and service-related notices.
We also use information to enhance AI performance, improve accuracy, develop new features, ensure platform security, detect fraud or misuse, comply with legal obligations, and enforce our Terms of Service. Aggregated or anonymized data may be used for analytics, benchmarking, and product development.
Cardealership.ai uses artificial intelligence and automated systems to process communications, generate responses, summarize interactions, and automate workflows on behalf of dealerships. This may involve speech-to-text, text-to-speech, natural language processing, and decision-based routing logic.
AI-generated outputs may be inaccurate or incomplete. Human review and oversight remain the responsibility of the customer. Cardealership.ai does not sell personal data and does not use personal information for unrelated advertising purposes. AI processing may involve trusted service providers strictly for the purpose of delivering the Services.
We may share information with service providers and vendors who assist us in operating the Services, including hosting providers, AI model providers, telephony and messaging platforms, analytics services, payment processors, and customer support tools. These providers are authorized to use information only as necessary to provide services to us.
We may also share information in connection with a merger, acquisition, financing, or sale of company assets, where information may be transferred as part of the transaction. Information may be disclosed if required by law, legal process, or to protect the rights, safety, or property of Cardealership.ai, our customers, or others. We may share information with your consent or at your direction, such as through authorized integrations.
Cardealership.ai uses cookies and similar technologies to operate the Website, analyze usage, improve performance, and personalize content. These technologies may collect information about your interactions with the Website and Services. You may control cookie preferences through your browser settings, though disabling cookies may affect functionality.
We retain personal information only for as long as reasonably necessary to provide the Services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements. Retention periods vary depending on the nature of the data and customer configuration.
We implement administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. While we strive to use commercially reasonable security measures, no system can be guaranteed to be completely secure.
California residents may have additional rights under applicable privacy laws, including the right to request access to, deletion of, or information about the collection and disclosure of their personal information. Requests may be made by contacting us using the information below. We do not sell personal information as defined under California law.
The Website and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it.
We may update this Privacy Policy from time to time by posting a revised version on the Website. The revised policy will be effective as of the date indicated above. Your continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us at: team@openmic.ai