How a Texas Ford Dealership Scaled Sales and Service With Car Dealership AI
Modernizing Phone Operations and Augmenting BDC Teams with Voice AI
A Texas-based Ford dealership partnered with CarDealership ai to modernize its phone operations using car dealership AI built to augment or replace traditional BDC teams. The dealership needed a scalable solution to handle high inbound call volume, improve appointment setting, and support both sales and service without increasing staffing costs. By deploying AI for car dealerships, the store transformed how it handled customer conversations across its BDC call center.
The Challenge
The dealership relied on a traditional BDC car dealership model to manage inbound calls, follow-ups, and appointment scheduling. During peak hours, weekends, and promotions, calls were missed or delayed.
Service advisors faced:
- !Missed sales inquiries and service calls
- !Overloaded BDC sales agents
- !Inconsistent follow-ups
- !Limited after-hours coverage
- !Rising costs tied to staffing the auto dealer BDC
The dealership needed automotive AI service technology that could answer every call and work alongside its existing team.
The CarDealership ai Solution
The dealership implemented CarDealership ai, a voice-first car dealership AI software designed specifically for dealership workflows. The rollout began by augmenting the existing BDC, allowing AI to handle overflow and after-hours calls. Over time, the dealership expanded usage toward deeper automation.
This allowed the dealership to maintain full visibility while reducing manual workload.
Results in Numbers
After implementing CarDealership ai’s car dealership AI, the Texas Ford dealership saw measurable improvements across its BDC operations without adding staff.
These results allowed the dealership to increase appointment volume, improve showroom traffic quality, and scale lead handling using AI for car dealerships without expanding its BDC call center or increasing payroll.
Why This Texas Ford Dealership Chose CarDealership ai
After evaluating multiple options, the dealership selected CarDealership ai as the best AI for car dealerships focused on voice automation.
Built exclusively for automotive workflows.
"CarDealership ai changed how we manage calls. The AI voice agent sounds natural, sets appointments accurately, and supports our BDC without disruption."
— Management Team, Texas Ford Dealership
The Takeaway
This case study shows how AI for dealerships can modernize the BDC car dealership model. By combining voice-first automation with dealership-specific workflows, CarDealership ai helps U.S. dealerships capture more calls, improve customer experience, and scale efficiently. Car dealership AI is no longer optional; it’s a competitive advantage for modern automotive retailers.
Learn More
Discover how car dealership AI agents can streamline your operations from answering calls to setting appointments and enhancing lead engagement. See how AI automation for car dealerships fits your sales and service teams.